If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your Invicta Stores order tracking number.

Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.

Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. EST) are typically processed and shipped within 3-5 business days. Once an order has processed, delivery time depends on the chosen shipping method. 

While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept back orders at this time.

If you need help locating a Retail Store item, please call our customer service department. We can help source the item for you if you can't find it on our website.

Invicta Stores monitors return activity for abuse and reserves the right to limit returns or exchanges at InvictaStores.com and at any of its retail stores in all instances. The system ensures that only those with highly irregular return, exchange, or credit request behavior are affected. This approach allows us to offer a more lenient and flexible return policy for the vast majority of our customers.

Exclusions apply to our coupons and promotions and they are subject to change or expire at any time. Our promotional coupons are not always applicable to certain sections, categories, or brands on our website that already have fixed low prices, including but not limited to Knockout Deals, Wild Wednesday, Flash Sales & Sunday Run Deals. We reserve the right to expand these exclusions when necessary. Coupons can not be combined.

Additional percent off coupons are not applicable to all products. Included products will be shown with a promotional label indicating the promotional discount. "Rock Bottom" deals are already heavily discounted and may not qualify for coupons, including sitewide coupons.

Free footballs are offered as gifts with the purchase of select NFL watches during the NFL Football season, while supplies last. Not all NFL watches qualify for this promotion. Only NFL watches showing a football in the main image will qualify, while supplies last.

International users - Invicta Stores allows international orders. Unfortunately, our international order processing system does not allow further promotional codes or discounts. Please note that watches or jewelry containing Mother of Pearl, Rosewood, Mahogany, and Ebony material are restricted from being shipped to select countries. Additionally, restrictions apply to Lithium power banks/ rechargers and items deemed hazardous. Items with batteries are restricted for shipping to Puerto Rico and can not be ordered at InvictaStores.com. Shipping of Jewelry and Fragrance items are also restricted to certain countries. To learn which countries restrict shipping material and/or specific goods see compliance guidelines at Global Fedex Shipping Guidelines.

As we are a direct to consumer website, our watches are not authorized for re-sale. We reserve the right to cancel any orders that are flagged as such. If you are interested in volume purchasing, please contact us and we will assist you further.

We are able to accept orders within the 48 continental United States as well as Alaska and Hawaii and more than 50 countries around the world.

Check out our Store Locator. We have numerous stores throughout the United States and Puerto Rico. Our stores carry an incredibly wide selection of timepieces and accessories with the added benefits of personal shopping support, trying on our products in person, on-site watch band sizing and much more. Hours and stock vary by location. Our customer service can be reached by phone at 1 (844) 468-4282, Monday through Friday, between 9AM to 5PM EST. Customer service can also be reach by email at help@invictastores.com.

We're always looking for talented individuals to join our fast-growing team. If you're passionate about Invicta watches and extraordinary customer service, then send your credentials and contact information tohr@invictastores.com. Or, you can check our current store employee openings at Indeed.com or LinkedIn.

We are pleased to offer at a AR$‌31,800.00 fee band sizing adjustments for Invicta watches purchased at InvictaStores.com. In regions not within a convenient distance to one of our stores, most jewelers or watch repair vendors can adjust your timepieces to the perfect fit. You can also make adjustments yourself with a basic watch sizing toolkit if you are comfortable with removing small pins and links.

We hope you enjoy your new timepiece and take the time to read the care instructions to ensure its precise operation and longevity. By doing so, you will help give it a long life and keep it operating at the high-quality standards by which it was crafted. Since many Invicta timepieces have been tested for water resistance, one of the most common watch case reminders we offer is to always close the crown tightly after setting the time. We also recommend carefully cleaning your timepiece as necessary as well as having it inspected annually by a certified watchmaker to ensure the gaskets are in proper condition.

Go to the My Account or login page and click on the "Forgot Your Password" link. Follow the instructions to reset or retrieve your current password using the email address you registered with.

Invictastores.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. SSL technology is used throughout our site to keep your personal information safe and out of malicious hands.

Two financing options are currently available via 3rd parties:Progressive leasing is a lease-to-own option for people with limited credit history. You make payments over time to rent an item, and once all payments are made, you own it. This option is available for purchases of AR$‌560,400.00 or more for those who qualify. Learn more about Progressive Leasing here.

Affirm lets you buy now and pay later for your purchases. You split the cost into fixed monthly installments. This option is available for purchases of AR$‌93,400.00 or more for those who qualify. Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license and may not be available in all 50 states. Learn more about Affirm here.

As an eCommerce store we are required to collect sales tax from buyers in states where a retail store of our business is established. Also, following IRS rules, if we pass certain revenue thresholds in orders shipped to a specific state, we are obligated to start charging sales tax in those specific states. Please reach out to us if you have any other questions or concerns. 1-844-468-4282

• The Invicta Card is a line of credit issued by Synchrony Bank for use at Invicta Stores and InvictaStores.com. As of May 2021, InvictaStores.com NO longer accepts Synchrony as a form of payment. Please note you can still use your card at our retail locations.

Invicta Stores throughout the country and online offer customers the opportunity to apply for an Invicta Card, which entitles them to special financing options as well as exclusive offers.Click here for more information on the Invicta Card.

Two day shipping is offered at a flat rate of AR$‌37,400.00 per order for orders up to AR$‌112,100.00; and AR$‌28,000.00 for orders greater than AR$‌112,100.00 and less than AR$‌185,000.00, after applicable discounts. Next day shipping is offered at a flat rate of AR$‌56,100.00 per order for orders up to AR$‌112,100.00; and AR$‌46,700.00 for orders greater than AR$‌112,100.00 and less than AR$‌185,000.00, after applicable discounts. Expedited shipping times do not account for order processing time. Expedited shipping is only available for orders being shipped within the Continental US & Puerto Rico.

"Heavy Items" are items that require extraordinary packaging, shipping or handling. They are subject to additional shipping fees. Orders AR$‌185,000.00+ that include "Heavy Items" will not be eligible for free or expedited shipping.

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows InvictaStores.com to provide the best possible user experience to our international customers. Please select the destination by clicking on the country flag on the top right of your screen to see which countries we ship to and select accordingly. To access on mobile, please use the menu on the top left of your screen. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. 

Once your order is confirmed, please allow 1 to 5 business days for processing and packing before it is shipped.

Once the carrier scans your package, you will receive an email with your tracking number. Please note that if you selected expedited shipping, the order will be shipped via the chosen method after the standard processing time is completed.

Please note that all orders containing New Release items will ship within 7–10 business days. If your order includes both New Release and in-stock items, the entire order will ship together once the New Release items are ready.

Most carriers will mark a package as "Delivered" when it is still "Out for delivery" that day. We recommend checking for a "Delivery Attempted" notification left by the carrier; they may be attempting to reach you to deliver your package. If you still have not received or are unable to locate your package by the 2nd business day (and no later than the 5th day) after we have marked it as delivered, please contact us by calling 1-844-468-4282 so that we can file a "Lost package" claim on your behalf. Please note that on "Delivered" packages, it is our discretion to reship or apply an online credit for the amount. No refunds will be applied.

For returns within the US, Invictastores.com will accept your return for items which have not been worn or have not been altered within 14 days of delivery. Purchases made between 11/15/24 and 12/29/24 are covered by our Holiday Return Policy and will be eligible for return through 1/20/25. Final Sale merchandise is not eligible for returns or exchanges. For more detail, visit our Return Policy Page.

You may return any eligible item purchased on InvictaStores.com at one of our official retail locations. To return an online purchase in-store, you must first contact our Customer Service department via email at help@Invictastores.com or phone at 1 (844) 468-4282.

For a complete overview of our "Buy online, return in-store" policy, please visit our Return Policy page.

If you received an incorrect or damaged item, or an item is missing from your order, we ask that you provide images of what was delivered, all sides of the packaging and a full-view image of the packing slip within 3 days of delivery. We will then provide next steps.

A manufacturer warranty is a warranty offered by a manufacturer. Under a manufacturer warranty, the manufacturer is responsible for servicing the item purchased. In the case of watches purchased on this site, the manufacturer is Invicta Watch Company of America, Inc.

This limited warranty covers the following components: hands, dial, markers and watches movement. This limited warranty does not cover the crystal, crown, strap, bracelet, or battery. Nor does it cover any damage that results from unauthorized or improper use, service, accident, impact, negligence, or normal wear and tear. Further, any damage caused by water intrusion due to accident, improper use, or negligence will not be covered.

As a benefit to our customers, we accept any Invicta watch for repair at brick and mortar Invicta Store locations. Please have your warranty card and receipt available, if applicable for warranty coverage. A typical repair timeline is 90 days from the date of that analysis, as timepieces often must be shipped to the master craftsmen who originally created it for the best repair quality. Any costs incurred for non-warranty repairs will be communicated for approval before work is completed. If you prefer to manage the repair request process yourself or are not near a store, you can find out more about how to proceed here

By joining Invicta Stores mailing list, you’ll have access not only to our Email Coupons, but news about our latest launches, store specific updates, and much more.

Email Coupons can only be redeemed at Invicta Stores retail locations. For more information please visit your store

The In-Store Email Coupon cannot be used online at InvictaStores.com.

The In-Store Email Coupon applies to all in-store purchases, on top of all other available store promotions.

The In-Store Email Coupon is not transferrable and can only be redeemed by a mailing list recipient.